Patient Guide

Patient Experience

An Approach to Healthcare Centered on Unconditional Satisfaction and Trust

At Özel Trakya Hospital, we place people and trust at the heart of our modern healthcare services. From your initial contact to the welcome, diagnosis, treatment, and post-discharge processes, we aim to fully meet your expectations at every stage. We view every request we receive as an opportunity to further improve our processes; all of our medical and administrative departments work tirelessly to ensure your health and well-being.

• + Holistic & Patient-Centered Approach
• + Solution-Focused Assessment
• + High Standards of Service & Quality
• + Transparent & Reliable Communication

Feedback

Share Your Thoughts with Us

In order to continuously improve the quality of our services and provide you with a better experience, we greatly value all your feedback, suggestions, and evaluations regarding Özel Trakya Hospital.

Visitor Policy

Visiting Rules and Hours

Non-Specialized Units: Our visiting hours 8:30 a.m. – midnight has been established. To ensure our patients can rest, visitors are not permitted after 12:00 a.m. It is very important to keep the number of visitors to a reasonable level and to leave the room at the end of visiting hours without waiting for staff to ask you to do so.

Intensive Care Units: Due to the sensitive nature of critical care processes, visits are restricted. Only mothers are permitted in the Neonatal Intensive Care Unit (subject to unit approval based on the patient’s clinical condition). Visits to the Level 1 Adult Intensive Care Unit are permitted subject to unit availability and physician approval. Mondays, Wednesdays, and Fridays from 3:00 p.m. to 4:00 p.m. ...is limited to only one family member of the patient.

Important Rules

• + Children Under 12 and High-Risk Patients Should Not Visit
• + Physical Contact (Hugging/Kissing) Should Be Avoided
• + Hand Hygiene Must Be Practiced When Entering and Leaving the Room
• + Do Not Touch the Beds or Medical Devices
• + Outside Food and Beverages Are Not Permitted

Visitor Policy

Visitor Rules and Responsibilities

To ensure that the treatment process proceeds in a healthy, safe, and peaceful manner, we provide our patients with the utmost a person's It is essential for a companion to be present. In cases where our companions must leave the patient’s side, or in the event of a change in companions, they must inform the ward nurses. In our Obstetrics and Gynecology and Pediatrics wards, to ensure our patients’ privacy, female attendant Care should be taken to ensure that it is kept on hand.

To ensure a peaceful environment for recovery, please refrain from speaking loudly in the rooms and hallways, and keep the volume of televisions at a level that does not disturb other patients. We also kindly ask that you keep hospital property clean and tidy.

Important Rules

• + Medical Procedures Are Performed Only by Teams of Specialists
• + A Patient May Not Be Taken Out of the Hospital Without Permission
• + Bringing Food from Outside Is Prohibited
• + Noise Should Be Avoided to Create a Healing Environment

Security Policy

A Peaceful and Safe Environment

At Özel Trakya Hospital, the safety of our patients, their companions, and our staff is one of our top priorities. Our professional security team, on duty 24/7, conducts regular checks to ensure a peaceful environment; when deemed necessary, they may search luggage and vehicles in accordance with security procedures.

All common areas in our hospital are continuously monitored and recorded by closed-circuit television (CCTV) systems to ensure your safety at the highest level. We strongly urge you not to bring excessive personal belongings to the hospital; please keep your valuables in the safes in your rooms or entrust them to your companion.

Security Alerts

• + Keep Your Valuables in a Safe
• + If You Lose It, Notify Your Nurse Immediately
• + Please Follow the Instructions of Our Staff Only
• + Report Suspicious Individuals or Incidents to Our Teams

Complaints and Resolution Policy

At Özel Trakya Hospital, our primary goal is to exceed your expectations and ensure your continued satisfaction. The experiences of all patients and their families who receive care at our hospital guide us on our journey to continuously improve the quality of our services.

All comments, suggestions, and feedback you submit are carefully reviewed not only by our department but also in collaboration with all relevant members of our senior management team. With our solution-oriented approach, the necessary steps are taken promptly, and the results of the evaluation are communicated to you in a transparent manner.

• + From the Contact Us page on our website
• + Using the Survey Forms Available on Each Floor
• + Face-to-Face with Patient Relations Representatives
• + By Phone and Mail

Universal Standards

Respect for Patients' Rights

At Özel Trakya Hospital, we believe that human dignity is at the heart of healthcare. From the moment you step through our doors, we show unconditional respect for all your rights, as guaranteed by national and international laws.

Our goal is to provide a healing environment that is transparent, safe, and fair, and where the utmost care is taken to protect your privacy. It is your fundamental right to be informed at every stage of your healthcare journey, to freely express your preferences, and to receive high-quality care.

Your Fundamental Rights

• + Equal and Fair Access to Services
• + Absolute Privacy and Confidentiality
• + Choosing, Approving, or Refusing Treatment
• + Transparency and Seeking a Second Opinion
• + A Respectful, Safe, and Peaceful Environment

Mutual Compatibility

Our Responsibilities and Collaboration

A successful diagnosis and treatment process depends not only on the dedication of our team of specialists but also on your active participation in the process. Transparent communication and cooperation with our healthcare professionals are the key to a swift and lasting recovery.

Providing complete information about your medical history, following the planned treatment guidelines, and complying with our facility’s general rules are your fundamental responsibilities for the safety of both you and our other guests.

Our Expectations

• + Share Your Complete Medical History
• + Full Compliance with the Treatment and Care Plan
• + Compliance with Hospital Rules and Procedures
• + Respect for Other Patients’ and Employees’ Rights
• + Adherence to Appointment Times

Satisfaction Process

Your Experience Is Valuable to Us

At Özel Trakya Hospital, we place you at the very center of the healthcare services we provide. Our goal is to best meet your expectations on your journey to recovery and to offer you a truly exceptional experience.

All feedback, suggestions, and experiences you share with us are recorded in our system with a unique reference number. Your reports are reviewed transparently not only by our department but also by our senior management; they are promptly resolved to help us raise our quality standards, and you will always be notified of the outcome.

Contact Us

• + +90 284 225 00 00 Call Center
• + The Contact Page on Our Website
• + Surveys in Waiting Areas
• + Corporate Social Media Accounts
• + Face-to-Face Consultation on Patient Rights